Which is your favorite picture? Show me pictures of your cats (or) dogs.
I haven’t been blogging a lot because I’m going to physical therapy for my tennis elbow. But, I’m pleased to show you some new Prom, Mother’s Day, bridal and other jewelry designs that I’ve recently completed.
If you order before May 8, get FREE US shipping with code FREEUSSHIP.
Swarovski crystal introduced a new color, antique pink, that I fell in love with.
|Prom Antique Pink Swarovski Crystal Necklace and Earrings Set||Antique Pink Swarovski Crsytal Sterling Silver Necklace and Earrings Set|
|White Gemstone Necklace Sterling Silver||White Feldspar Wire Wrapped Bracelet|
|Yellow Jade Necklace Set||Yellow Blister Pearl |
|Blue Sodalite Wire Wrapped |
|Turquoise Gemstone Wire Wrapped Necklace|
Thanks so much for looking. I have made some bracelets too, but they’re not listed yet.
Why is it so difficult for me to make a decision about accepting a cheaper cable TV and internet service? A sales rep was going door to door in our neighborhood and made us an offer that seemed too good to be true. Years ago, I switched to a "cheaper" offer and switched back within a week because there were exceptions and information that I was not told about. After being with 1 service provider for decades, I was afraid to switch. Why? Lack of trust. And, confusing terms and policies. After calling about the new offer, I found out the rep said 1 thing, but telephone reps said something else about the level of services and pricing.
I immediately called my current service provider explaining the offer. And, I received some premium channels for a limited time period, but there was still a huge price difference.
Rewarding existing customers doesn't appear to be something that these large cable TV and internet providers care about. Is that the nature of big business? I know customers can change companies often, but being a customer for 30 years and hearing "we appreciate your business" and having a customer service rep take action to make it happen, is different. Today, I'm grateful to 1 service rep who did take action and give me a discount to keep me as a customer.
And, now I'm not going to make the move, I'm staying put.
My jewelry design business is about customers and providing service. Since I design and create each jewelry and/or accessory piece by hand, I want my customers to value the piece, too. In addition to quality, a variety of items, and "bang for your buck," I believe that customer service is one of the most important aspects of my business.
Here's how I reward customers:
-Every Saturday, I offer a Saturday Night Special on Etsy.
-Every month, I mail a special discount offer to my customers with a coupon code. This can either be free shipping with your next purchase or a discount on purchases.
I've ordered from some small businesses and have had to follow up on my order after I made payment, so I make sure to contact clients about expected mail dates and the status of custom orders, including pictures. I want to answer the questions before the client asks them, if possible. And, make it easy purchase my unique designs from a variety of online locations.
Clients can trust me, I live up to my end of matching their requests and deadlines. Then, they come back for another pair of earrings or when they need a new piece of jewelry to match an outfit.
I’m pleased to say that during the hurricane on the East Coast, I was able to create and ship out 8 pairs of bridal party earrings, when the store could not fulfill the order.
Currently, I'm offering a giveaway at Christie Cottage's blog http://christiecottage.blogspot.com/2012/04/win-it-wednesday-new-giveaway_25.html
Blog discount: I appreciate my blog readers and subscribers. To show my gratitude to you, take 10% off orders of $20 or more with coupon code 10BLOG on Etsy and BLOG10 on Artfire.
How do you reward your customers? As a customer, what rewards would you like to see?